UTI treatment without waiting for a GP

Signs of a urinary tract infection

A urinary tract infection (UTI), also called cystitis or a bladder infection, is an infection in part of the urinary tract. When it affects the bladder, the usual signs are:

• pain, stinging or burning when you pee
• needing to pee more often, or more urgently

How we can help

Uncomplicated UTIs are easily treated with a short course of antibiotics. After a short private consultation, our pharmacists can supply them without a doctor’s prescription when it’s appropriate.

For your safety, we’ll ask some questions first to check the treatment is right for you, then supply it as if your doctor had prescribed it.

When to see a doctor instead

A fever, or pain in your side or lower back, can mean the infection has spread to your kidneys. That needs a doctor, so see your GP promptly or, when we’re closed, call Healthline free on 0800 611 116.

What happens when you come in

1. Ask at the counter

   Say you’d like to talk to a pharmacist. You don’t have to explain why in front of anyone.

2. Talk it through in private

   We’ll ask about your symptoms, your health and any medicines you take, so we know the treatment is safe for you.

3. Leave with treatment, or a plan

   If it’s suitable, we’ll treat you there and then, as if your doctor had prescribed it. If not, we’ll explain why and help you get the right care.